Shipping policy

<p><em>Last updated: 26 September 2026</em></p>

<p>Thanks for shopping with ImportZ. We're a small, NSW-based business, and all in-stock parts are held locally in NSW. Here's how getting your order to you works.</p>

<h2>Processing time</h2>

<p>In-stock orders are usually packed and dispatched within <strong>1–3 business days</strong> of payment clearing. Orders placed on weekends or NSW public holidays are processed on the next business day. If something's going to take longer, we'll let you know by email.</p>

<h2>Shipping within Australia</h2>

<table>

<thead><tr><th>Carrier</th><th>Cost</th><th>Delivery time</th></tr></thead>

<tbody><tr><td>Australia Post</td><td>Calculated at checkout based on your order's weight and delivery address, using Australia Post rates</td><td>Depends on Australia Post's delivery times for your area. Regional and remote areas can take longer.</td></tr></tbody>

</table>

<p>You'll see the exact shipping cost at checkout before you pay. Delivery times are Australia Post estimates, not guarantees.</p>

<p><strong>Pickup:</strong> We deliver by default and don't offer pickup as standard. If you'd like to ask about picking up by arrangement, email us before ordering.</p>

<h2>International shipping</h2>

<p>We currently <strong>only ship within Australia</strong>.</p>

<h2>Pre-order items</h2>

<p>Some products are sold on <strong>pre-order</strong>:</p>

<ul>

<li>Pre-order items are <strong>paid in full at checkout</strong>.</li>

<li>They ship when stock arrives with us. The <strong>estimated dispatch date is shown on the product page</strong> (e.g. "shipping January 2027").</li>

<li>Estimated dates can slip because of supplier or freight delays. If that happens, we'll email you with an updated estimate.</li>

<li><strong>You can cancel a pre-order at any time before it's dispatched for a full refund.</strong> Just email us.</li>

<li>If your order includes both pre-order and in-stock items, we'll ship everything together once the pre-order item arrives. If you'd rather get your in-stock items sooner, email us and we'll send them first and the pre-order item separately, <strong>at no extra cost</strong>.</li>

</ul>

<h2>Tracking</h2>

<p>Once your order ships, you'll get an email with your Australia Post tracking number. If you haven't received tracking within <strong>3 business days</strong> of ordering an in-stock item, please get in touch.</p>

<h2>Lost, delayed or damaged parcels</h2>

<ul>

<li><strong>Check your address:</strong> Please make sure your shipping address is correct at checkout. If you spot a mistake, email us as soon as possible, before the order ships.</li>

<li><strong>Lost or delayed:</strong> If tracking hasn't updated for <strong>10 business days</strong>, or the parcel shows as delivered but you can't find it, contact us. We'll lodge an investigation with Australia Post and work with you to sort it out, usually with a replacement or refund.</li>

<li><strong>Damaged in transit:</strong> Please email us within <strong>7 days</strong> of delivery with photos of the part and packaging, and we'll arrange a replacement, repair or refund. Early notice helps us claim from Australia Post. It doesn't limit your rights under the Australian Consumer Law.</li>

</ul>

<h2>Fitment and intended use</h2>

<ul>

<li>It's your responsibility to confirm a part suits your vehicle before ordering. We list fitment info as honestly and accurately as we can. If you're unsure, email us before you buy and we'll help where we can.</li>

<li>Some parts (such as test pipes) are <strong>sold for off-road / motorsport use only</strong> where marked on the product page. They may not be road-legal or emissions compliant in your state. Checking what's legal for your car is up to you.</li>

<li>We recommend having parts installed by a qualified mechanic.</li>

</ul>

<h2>Your rights under Australian Consumer Law</h2>

<p>Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. For change-of-mind returns, see our <a href="/policies/refund-policy">Refund Policy</a> (30-day returns).</p>

<h2>Contact</h2>

<p>Questions about an order? Email <strong>importz.official@gmail.com</strong> and include your order number.</p>